Frequently Asked Questions
1.What is Tulande Online?
Tulande Online is a online marketplace on which businesses can market and sell their products and services to customers.
2. How do I pay on Tulande Online?
Payment is done via the website. To learn more about it, please see our purchasing, delivery and returns page.
3. How do I return an item?
Returns are done through the website, To learn more please see our purchasing, delivery and returns page.
4. Why should I shop online?
Shopping online is convenient and includes delivery. This awards you the opportunity to have your products delivered to you with a click of a button.
5. How long does delivery take?
Delivery time depends on your date of purchase, delivery time and chosen delivery company.Domestic deliveries typically take 1-3 working days from the date of shipment, while international orders may take 15-24 working days from the date of shipment. For more information, visit our purchasing, delivery, and returns page.
6. How secure is the Tulande Online website?
Tulande Online offers a 3 tier verification process by which the customer will receive an OTP pin before a transactions is complete. This OTP pin is to be entered into the system on the payment page before a transaction is complete.
7. Can I cancel my order?
Yes you can. To learn more please see our purchasing, delivery and returns page.
https://tulandeonline.com/how-do-i-return-my-products/
8. How do I change my contact information?
You can change your contact information before an item is shipped by logging into your account and clicking “edit my information”.
9. Which bank card can I use to pay?
Tulande Online accepts VISA and MasterCard.
