The Multi-Purpose Ladder is a complete ladder solution and possibly the only ladder you will ever require. It is foldable so that you can use it in many ways as a free-standing ladder that is great for changing light bulbs, tree surgery, hedge cutting, and renovation work. With a push of a few release buttons, your ladder will transform into an extension ladder or ladder with a standoff. If you find that not enough, it also works as a double-sided A-frame stepladder.
Shipping Policy
Shipment processing timePlease note that courier fees will apply for every order, all orders are processed within 7
business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in
shipment of your order, Tulande online will contact you via email or telephone.
Refund Policy
We stand behind our products and your satisfaction with them is important to us, once we
receive your item, we will inspect it and notify you that we have received your returned
item. Tulande Online will notify you of the status of your refund after the item has been
inspected by the appropriate individuals. If your return is approved , a refund will be
initiated to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer's policies. additional charges may apply for refunds depending on the carrier.
Cancellation / Return / Exchange Policy
You can return the product within 7 days of purchase if you are not satisfied with it. Goods returned are subject to 20% handling charge. You can choose to ship it to us or bring it to the store. Items can be exchanged, returned for store credit, or refunded to the original payment method. Please note that there are exceptions to this return policy and they are: Items from our special collections must be returned within 7 days of purchase.
All returned products must be in their original state as they were bought, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be accepted.
Keep in mind that if you choose to return the items via post you will need to cover the shipping/courier cost. You can return the products to the store at no cost.
To return a purchased item, follow the steps below:
1. Send us an email with your order number and state which items you would like to return or come by the store with your receipt.
2. Ensure the items you’re returning have not been used, and they have the original tags attached.
3. Pack the products into their original packaging if they were in one.
4. Tulande Online would have our logistics partners pick up the parcel from the client
and send it back to the supplier.
5. Tulande Online is responsible for administrating all pick ups and returns. Additional
charges may apply for refunds depending on the carrier.
We commit to processing your return within 7 days of receiving the package. And you will get your refund after your returned products have been accepted within 7 working days depending on your bank.
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