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Cancellation policy: In order to cancel a product, the customer will have to receive the product and send it back without opening the box and the item. Once we examine the product and ensure that the product is in selling condition, we will process he refund. Return policy: Returns are subject to the customers own cost and all returns should comply with our stores return policy stated above. Exchange policy: We do not offer an exchange system unless stated otherwise. Customers will need to send back the item at their own cost and purchase the desired item on the Tulande Online website.